To meet an SLA, which of the following document should be drafted, defining the company’s internal interdependent unit responsibilities and delivery timelines.
A. BPA
B. OLA
C. MSA
D. MOU
Correct Answer: B
To meet an SLA, which of the following document should be drafted, defining the company’s internal interdependent unit responsibilities and delivery timelines.
A. BPA
B. OLA
C. MSA
D. MOU
Correct Answer: B