ServiceNow CSA – Question 177

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What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

  • A. Group members can choose their tasks from My Groups Work
  • B. Groups can assign tasks to users based on on-call schedules
  • C. Site support members can pick tasks, based on Location
  • D. Groups can assign tasks to users based on skills
  • E. Group members can avoid tasks, which are nearing SLA breach
  • F. Groups can assign tasks to users based on availability