ServiceNow CSA – Question 197


An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

  • A. The Assignment Group manager field is empty.
  • B. The manager does not have the itil role.
  • C. The manager is not a member of the Service Desk group.
  • D. The manager is not a member of the Network and Hardware groups.