ServiceNow CSA – Question 95

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Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

  • A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
  • B. Create Catalog Item and use the Not Available list to specify the Manager Group
  • C. Create Catalog Item and use the Available For list to specify ITIL [itil] role
  • D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

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