⚠️ Retired / Legacy Exam: This exam has been retired or replaced. These practice questions are kept for reference only. Please check the official vendor website for current exam versions before studying.
ServiceNow contains a resource which provides the following:
✑ A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
✑ A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
- A. Common Services Data Model (CSDM)
- B. Information Technology Service Management (ITSM)
- C. Configuration Management Database (CMDB)
- D. Information Technology Infrastructure Library (ITIL)