⚠️ Retired / Legacy Exam: This exam has been retired or replaced. These practice questions are kept for reference only. Please check the official vendor website for current exam versions before studying.
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
- A. Create Record Producer
- B. Create Catalog Item
- C. Create Order Guide
- D. Create Content Item