ServiceNow CSA – Question 2

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⚠️ Retired / Legacy Exam: This exam has been retired or replaced. These practice questions are kept for reference only. Please check the official vendor website for current exam versions before studying.

Which one of the following statements applies to a set of fields when they are coalesced during an import?

  • A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
  • B. If a match is not found using the coalesce fields, the system does not create a Transform Map
  • C. If a match is found using the coalesce fields, the system creates a new record
  • D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported